Thank you for shopping with Novyira. We want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.
1. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us within 14 days of delivery by emailing tierone-agency@groupmail.com.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in its original packaging.
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Certain hygiene-sensitive products (such as massagers used directly on skin) may not be eligible for return once opened, for health and safety reasons.
3. Return Process
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Contact us at tierone-agency@groupmail.com with your order number and reason for return.
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We will provide you with return instructions.
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You are responsible for return shipping costs, unless the product arrived damaged or incorrect.
4. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 14 days.
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Please note that depending on your bank or card issuer, it may take additional time for funds to appear.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at tierone-agency@groupmail.com. We will arrange a replacement or full refund at no cost to you.
6. Exchanges
At this time, we do not offer direct product exchanges. If you need a different product, please return your item and place a new order.
7. Contact Us
For any questions regarding returns or refunds, please email us at tierone-agency@groupmail.com.